Shipping Policy

Last Updated: July 17, 2026

Thank you for shopping at CoolEnza. We are committed to delivering your order as quickly and safely as possible.

1. Free Shipping

We offer FREE shipping on all orders of €69 or more.

Orders that do not qualify for free shipping will have the applicable shipping fees displayed at checkout before payment is completed.

2. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Please note that orders are not processed or shipped on weekends or public holidays.

3. Delivery Time

Estimated delivery times may vary depending on your location. Most orders are delivered within:

  • 5 to 12 business days for international deliveries.
  • Delivery times may vary during holidays, promotional periods, or due to circumstances beyond our control.

Please note that delivery estimates are provided for informational purposes only and are not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking details to become active after receiving your shipping confirmation.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete information is provided and results in delivery issues, additional shipping charges may apply. CoolEnza is not responsible for delays or losses resulting from inaccurate shipping details provided by the customer.

6. Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely deliveries, unexpected delays may occasionally occur.

If your package appears to be lost or significantly delayed, please contact us through our website so we can assist you in investigating the matter.

7. Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

8. Changes and Order Cancellations

Requests to modify or cancel an order must be made before the order has been processed for shipment. Once an order has been shipped, modifications or cancellations may no longer be possible.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website:

  • Website: CoolEnza.shop

By placing an order with CoolEnza, you agree to this Shipping Policy.