Returns

Return & Refund Policy

Last Updated: July 17, 2026

At CoolEnza, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

1. Return Period

You may request a return within fourteen (14) days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn.
  • Be in their original condition.
  • Include all original packaging and accessories.
  • Not show signs of damage caused by misuse or improper handling.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, worn, or used. This may include:

  • Earrings that have been worn.
  • Personalized or custom-made products.
  • Gift cards and promotional items.
  • Products marked as final sale or non-returnable at the time of purchase.

3. How to Request a Return

To initiate a return, please contact us through our website and provide:

  • Your order number.
  • The reason for your return request.
  • Photographs of the item if it arrived damaged or incorrect.

Return requests submitted after the fourteen (14) day period may not be accepted.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. We will review your request and provide an appropriate solution, which may include a replacement, refund, or exchange where applicable.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

6. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect. If an exchange is approved, we will provide further instructions regarding the replacement process.

7. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of items lost during transit.

8. Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow the standard return procedure outlined in this policy.

9. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on our website.

10. Contact Us

For any questions regarding returns or refunds, please contact us through our website:

  • Website: CoolEnza.shop

By placing an order with CoolEnza, you agree to this Return & Refund Policy.